Shipping policy

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to James Sortor Design LLC.

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website. James Sortor Design, accessible from www.jamessortordesign.com

  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at James Sortor Design. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or telephone.

Shipping carriers and delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

UPS® Options:

UPS® Ground - 1- 5 days

UPS® Standard - 3-5 days

USPS Options

First Class Package - 1-3 days

Parcel Select Ground - 2-8 days

Priority Mail - 1-3 days

Priority Mail Express - Next day to 2 days

Overnight delivery is not available.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

James Sortor Design LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of expected delivery date, please contact us at jamessortordesign@gmail.com with your name and order number, and we will look into it for you.

Customs, Duties and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. James Sortor Design LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

Damages

James Sortor Design LLC is not liable for any products damaged or lost during shipping. In the event that your order arrives damaged in any way, please email us as soon as possible at jamessortordesign@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please save all packaging materials and damaged goods in case you need to file a claim with the shipping carrier.

In the case of a lost package; please contact the shipment carrier to file a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

Page Update

 Our Shipping Policy was last updated on 4/13/2022.